Support
Need help?
Email support@flowtr.app. We normally reply within two business days. Include only the information we need to understand the problem.
Contact supportQuick help
The run stopped recording
Check that location is enabled and Flowtr has permission to use it. If the problem continues, tell us your phone model, system version and the approximate time of the run.
The territory was not claimed
A claim must form a valid area and pass the run checks. Send us the date, approximate distance and a screenshot of the result.
Account, access or data
We can help with account access, data corrections and privacy requests. We will never ask for your password or authentication codes.
Abuse, reporting or safety
You can report content and block players in the app. If you cannot resolve the situation there, contact us by email.